This is my list of new truisms for B2B marketing and sales. They provide context for most of our services and writing.
I post them prominently here so as to not have to repeat them in any conversation or material I create. If you agree with these truisms, please join the conversation. If you have additional, please help me growth a comprehensive list. Thanks to those who have provided suggestions, some of which I've added.
- Buyers are more in control of the B2B buying process than ever before.
- For buyers, all sellers look and sound alike. Products and services appear undifferentiated. Therefore, the way we sell is a critical area of differentiation and value add.
- The Internet changes everything, by providing instant access to virtually unlimited information.
- This requires new ways of thinking about marketing and sales, as well as new processes, skills, resources and investments.
- "It's not about the bike!" It takes more than technology to achieve outcomes, especially strategy, skills, process and content.
- Content is the new currency for marketing and sales.
- The goal of content marketing is to provide the right person with the right content in the right media at the right moment in time. That requires a new approach to content.
- Content must help customers with their buying process by addressing their questions and issues, which are not addressed by vendor product features and functions.
- Content must be relevant, remarkable, timely and convenient to be appreciated by buyers who are inundated with information and have limited time and attention.
- Content must meet and optimize a new set of criteria:
- Quality -- professional, but perhaps only "good enough"
- Rapid development and instant availability,
- Affordable cost,
- Flexible tailoring for relevance,
- Accommodate the volume of content required,
- Easy to share and maintain to optimize use and shelf life, as well as provide an acceptable return-on-content
- Ability to enable front line to access, select, assemble and deliver relevant content in a timely and convenient manner.
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